Online RMA

Returns: All returns must be handled by our Return Authorization Dept. Email custserv@getnextlevel.com, with part #, serial #, description, and explanation of problem, and we will give you the necessary R.A.# to return the merchandise. Only boxes with an R.A.# clearly taped on the outside of the box will be accepted. Merchandise returned for any reason other than shipping error or defect will be assessed a 15% restocking fee and must be in its original box and packaging. A shipment refused for any reason is subject to freight charges both ways, a $25.00 restocking fee for the first $500.00, and $5.00 for each additional $250.00. These charges must be paid in advance of your next order. This is necessary to clear your account to “SHIP OK” status. Any new merchandise returned after six (6) months could be assessed a higher restocking fee. All new merchandise is guaranteed for six (6) months from date of shipment, by Next Level. After six (6) months, manufacturer’s warranties apply (repair only). Please note that Special Order Product is not returnable. Our Customer Service Department is one of the finest in the industry. We pride ourselves on a 24 hour turn-around time for R.A.’s. Please ask for our new R.M.A. Request Form. It will save you time, and expedite your R.A.

The following manufacturers require that a case number be obtained, prior to submitting a return authorization request from Next Level. Please note, this is a policy set by the Manufacturer and not Next Level . After contacting the Manufacturer, please include the case number on the Next Level RMA form. This will help avoid delays in processing your request. We are not able to make any exceptions to this procedure. We appreciate your business and will always try to provide you the best service possible. Thank you.