Online RMA

Welcome to the Next Level Online RMA page. Please carefully read the information below to help us expedite your return request. Once you've understood these instructions, click on the button at the bottom of the page to go to the Online RMA Form. Remember to indicate on the form the appropriate Next Level Branch (Atlanta, Jupiter, or Northbrook) where your request should be directed. Fill out and submit the form and a Next Level Customer Service representative will contact you within 24 hours.


Product Returns

Returns: All returns must be handled by our Return Authorization Dept. Email, with part #, serial #, description, and explanation of problem, and we will give you the necessary R.A.# to return the merchandise. Only boxes with an R.A.# clearly taped on the outside of the box will be accepted. Merchandise returned for any reason other than shipping error or defect will be assessed a 15% restocking fee and must be in its original box and packaging. A shipment refused for any reason is subject to freight charges both ways, a $25.00 restocking fee for the first $500.00, and $5.00 for each additional $250.00. These charges must be paid in advance of your next order. This is necessary to clear your account to “SHIP OK” status. Any new merchandise returned after six (6) months could be assessed a higher restocking fee. All new merchandise is guaranteed for six (6) months from date of shipment, by Next Level. After six (6) months, manufacturer’s warranties apply (repair only). Please note that Special Order Product is not returnable. Our Customer Service Department is one of the finest in the industry. We pride ourselves on a 24 hour turn-around time for R.A.’s. Please ask for our new R.M.A. Request Form. It will save you time, and expedite your R.A.

The following manufacturers require that a case number be obtained, prior to submitting a return authorization request from Next Level. Please note, this is a policy set by the Manufacturer and not Next Level . After contacting the Manufacturer, please include the case number on the Next Level RMA form. This will help avoid delays in processing your request. We are not able to make any exceptions to this procedure. We appreciate your business and will always try to provide you the best service possible. Thank you.


Manufacturer List

ATLONA (408) 962-0515
BOSCH (866) 782-8346
BRANDMOTION (734) 619-1250
CLAREE CONTROLS (941) 328-3991
DIGITAL WATCHDOG (954) 818-1091
EERO (877) 659-2347
FUSION (623) 580-9000
HIKIVISON USA (866) 200-6690
IC REALTIME (772) 772-5327

JUST ADD POWER (727) 517-4053
KEY DIGITAL (914) 667-9700
KVH (401) 847-3327
KWIKSET (800) 327-5625
LUXUL (866) 977-3901
PANAMAX (800) 472-5555
PEERLESS (800) 865-2112
RTI CORP (952) 253-3137
SUNBRITE TV (800) 331-4626

TIVO (877) 367-8486
TRIPP-LITE (773) 869-1234
UNIVERSAL REMOTE (914) 835-4484
VANCO (630) 879-0006
VIVOTEC (408) 773-8686
VONNIC (626) 964-4555
VOXX Custom Headrest (800) 371-7725
WYRESTORM (844) 280-9973

Jupiter, Florida

Next Level Distribution
Attn: Returns
15132 Park of Commerce Blvd
Jupiter, FL 33478

Smyrna, Georgia

Next Level Distribution
Attn: Returns
3500 Highlands Parkway SE, STE 100
Smyrna, GA 30082

Elk Grove Village, IL

Next Level Distribution
Attn: Returns
2440 Pratt Blvd.
Elk Grove Village, IL 60007

All returns must include the pre-assigned Return Authorization (RA) Number.

Online RMA Form

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